Just when did we start to accept poor service as normal? Each day I am disappointed and frustrated by the terrible customer service I receive from just about everywhere. A few years ago, I would have said my disgust was a function of my nearing 50, but each instance of poor service is leaning towards the slobberization of America. Yes, that’s right, the slobberization of America.
I was in Target, one of my favorite stores. I gathered all of my items and made my way to the cash register. The cashier was wide open. I was so excited, as this is a rare feat at Target. I placed all of my items on the belt. The cashier failed to acknowledge my presence. Strike #1.
He started to ring up my items while carrying on a conversation with a co-worker. Strike #2.
The topic, his date from the night before. He then packed my items, still no acknowledgment of my presence and continued to talk to his coworker. Strike #3. At this point, their conversation was so good, he forgot that I was there.
I stared at him with the intensity of a surgical laser. He finally realized that he was in the middle of a transaction. I received no apology. Strike #4
He then mumbled something to me, which I did not understand, since I do not speak mumble. He handed me a gift card. I asked him, “What is this for? “
He said, “ Oh you get it because of mumble , mumble, mumble, mumble.”
“I do not understand , why are you giving me a gift card? And why is it a used gift card.”
“Damn Gurl, you got a lot of questions.”
Oh no, here it comes, I can’t hold my tongue any more.
“I am not a girl, I could have given birth to you, Ms or ma’am will do from you. Speak to me clearly. I have not heard a damn thing you said. You did not greet me, nor acknowledge my presence and now you are speaking to me like I am one of your little friends.”
“Oh my bad, my bad, chuckle, chuckle, you get this card because you bought that thing. We have to use up the old cards first.”
I paid, took my items and my used gift card which I was afraid to use for 5 months, in case it was not legit. I left thinking, OMG, I am turning into my mother. Nothing I said to him even registered with him. I just can no longer accept poor service. I work too hard and I have worked In both retail and hospitality. Its not hard to treat people with respect and give good service.
When did retail outlets, restaurants and hotels stop training their staff. The minimum wage is going to $15 and no one wants to work for it. What is becoming of us. I know I am not the only person disgusted by this norming of poor service.
I am not going to stand for it any more. Who is with me?